Terms & Conditions
Payment:
1. All invoices must be paid in full, without set-off or deduction, into Mshop’s nominated bank account within 30 days of issue.
2. For non-credit Customers, all invoices must be paid by electronic funds transfer, credit card or by equivalent means into Mshop’s nominated bank account prior to delivery of the products.
3. Failure to pay amount fully when due will, in addition to any other rights, entitle Mshop to cancel the order and invoice.
Delivery:
1. If requested by you and provided for in the order confirmation, we will deliver the products in accordance with the delivery terms specified in this order. We are not liable to you in respect of any delay or non-delivery of the products however caused.
2. We will attempt to combine multiple orders for a single shipment. We reserve the right to supply products in several shipments. You will be invoiced for such part delivery in accordance with the order confirmation.
3. We charge a flat delivery fee of $7.95 excluding GST for all orders. Orders with an accmulated value over $100 qualify for free delivery.
4. We must be advised in writing of all shortages in quantity delivered and any breakage or loss within 48 hours of receipt by you of the products.
Returns and Refunds:
1. All return requests will be considered after requests received by email or online form.
2. No cash refunds will be provided. If a refund is approved it will be issued either by:
(a) EFT direct to a bank account or credit card;
(b) EFT to the relevant funder;
3. Other than any remedies under ACL or other relevant legislation, Product which is used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any Equipment that may have been soiled or exposed to biological contamination and includes but is not limited to Equipment used for: bathroom & bathing; toileting; toileting & hygiene slings; stockings & undergarments; pillows, bedding & protectors; continence products; bracing & supports; compression garments; personal kitchen aids; cutlery & crockery.