Shipping Policy

The shipment is made from our warehouses.

We deliver to all addresses nationwide in Australia during business days (Monday to Friday, excluding Public Holidays). Orders placed on weekends and public holidays will be dispatched the following business day.

Additionally, all orders have the default delivery instruction 'authority to leave' where the postal driver deems it safe.
If alternative delivery instructions are required you must provide this prior to dispatch of the order. 

Estimated time / Delivery timeframes

All paid orders are picked, packed, and dispatched by our team at our warehouses, during business hours and business days, when payment is confirmed. 

We charge a flat delivery fee of $8.95 excluding GST for all orders. Orders with an accmulated value over $100 qualify for free delivery.

Delivery can be conducted in multipment shipments, known as split shipments, where a single order is divided into separate dispatched sent at different times to fulfill your orders.

Return to sender

Any orders received back to Wull Group Pty Ltd deemed as a 'return to sender' will have a return to sender fee deducted from any credit or refund per parcel returned to us.

What if my order is not received? 

Once a parcel has left our premise it is in the hands of the Courier Service to complete delivery.

If your parcel was due for delivery and the due date has now passed, please reach out to our team as soon as possible via our Contact Us page and we can follow up with the Courier Company.
Please be sure to include your order number and confirm your shipping address.

mshop.com.au is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address.

For more information contact us via:
Phone:  (07) 3191 0648

Email:    support@mshop.com.au
Address: 45 Gagarra Street, Eight Mile Plains, QLD